Frequently asked questions

Lumessentials products are made in Italy. Our production lab located in Italy's Umbria region.

Lumessentials is a small self-funded brand. Read our story to get to know us better.

We source our ingredients from suppliers who share our commitment to human rights and ethical labor. This means we deliberately avoid sourcing from regions and supply chains implicated in oppression, land theft, or human rights violations.

Yes, all Lumessentials products are dermatologically tested. Each formula underwent a controlled patch test on human skin under dermatological supervision to confirm safety for all skin types, including sensitive skin. For a deeper understanding of what dermatologically tested truly means – and how it differs from clinically tested – please visit our Glossary .

No. In the EU, it is illegal to test cosmetic products or their ingredients on animals ( cruelty-free Regulation (EC) No 1223/2009 ). Therefore, any cosmetic product sold in the EU is, by definition, not tested on animals. Positioning as a unique claim is dishonest in our opinion, because this is a standard all manufactureres must adhere to.

Lumessentials essential moisturiser and oil-to-milk cleanser do not contain any animal-derived ingredients. Lumessentials overnight repair cream contains cholesterol, which is the only animal-derived ingredient in the formulation. It's derived from lanolin, which, in turn, is derived from sheep's wool. vegan Regulation (EU) 2018/848 The term organic is not legally regulated in the EU. Unlike vegan (which has strict EU-wide regulations for food under ), there is no harmonized legal definition for in the EU cosmetics law. The term does not appear in the main cosmetics Regulation (EC) No 1223/2009 . Since no government body certifies or regulates the term, certifications are handled by private organizations. A brand may decide to pay a third-party private organisation to issue a vegan certificaiton, based on the thorough review and verificaiton of their entire production process. That said, a brand can also claim their products are vegan without certification, as long as the claim is truthful and not misleading. We at Lumessentials confirm that 2 of our formulas do not contain any animal-derived ingredients. We have not applied and will not apply for a certification. We intend to invest our budget directly into superior, ethically sourced ingredients and sustainable packaging.

No, we do not offer samples. For both environmental and ethical reasons, we believe single-use packaging for 1-2 applications contradicts our commitment to reducing waste. More importantly, dermatological studies and the natural skin renewal cycle of 28+ days show that key actives require consistent application over several weeks to deliver visible results. This makes a sample insufficient for a true experience.

While we prioritise naturally derived ingredients in our formulas, we avoid the vague and unregulated term "natural". To cut through the confusion, we've created a clear guide explaining the precise differences between natural , naturally derived , and organic in our Glossary . Check it out to make informed consumer choices.

We cannot claim our products are "pregnancy safe" for one simple reason: . It is ethically impossible and legally prohibited under EU law. Therefore, definitive safety data simply does not exist – for us or any other brand. The term "pregnancy safe" is cosmetic products cannot be tested on pregnant people under EU cosmetics law (Regulation (EC) No 1223/2009). While some brands claim toxicologist approval, we take a more transparent approach: We advise you to not regulated or legally defined before using any cosmetic products during pregnancy. All our ingredients are fully disclosed in compliance with EU Regulation No 1223/2009, so you and your doctor can review them together. consult your healthcare provider Your health – and your baby's health – deserves professional guidance, not marketing claims.

We guarantee a minimum shelf life of 22 months for unopened products under proper storage conditions. As part of EU regulations, each package features a symbol – the open jar icon with a number (in our case, 6M). This indicates the number of months the product is at its best after you first open it. Our small-batch production helps ensure you receive a product with ample time for use. Period After Opening (PAO)

We currently ship within EU only. Find the full list of countries we ship to in our shipping policy .

If your order arrives damaged, please contact us at with your order number and a photo of the damaged product. We'll be in touch to arrange a replacement as soon as possible. ciao@lumessentials.skin